It happens to us all. In dealing with a colleague, employee or even a customer of business partners, something rubs us the wrong way. Big time.
In the old days, we might manage the situation by walking down the hall and have a quiet chat. Well, it would most likely be a loud conversation. But we wouldn't throw too many verbal punches because we were looking the other person right in the eye.
Email and instant messaging changed everything. Since those are the most common forms of office communication nowadays, we get a bit of digital courage and write things we often wouldn't say. Oh, and what is written lasts forever, since people on the receiving end can keep it.
The good news is that if you use the written word correctly, you can speak your mind, and still avoid total office warfare. The next time you find yourself at your wit's end and ready to throw an electronic barrage, consider these seven steps to getting your point across professionally and resolving the issue.
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