When managing employees, sometimes your patience is tested by a lack of motivation, a resistance to what you’re asking or one or more ‘problem’ workers. And just because you’re the boss does not mean you're perfect. Sometimes we all say things we regret later.
But, unlike the average worker, it’s incumbent upon the boss to keep his nose clean when it comes to verbal communication. You don’t have the luxury of saying something off the cuff when you’re frustrated. The last thing you want is for your verbal missteps to demotivate your staff, causing even bigger problems for your organization.
Here are seven phrases to especially avoid, especially in the heat of the moment. An instant reactive comment can cause reputational damage and destroy any trust your employees have in you, which can take a lifetime to repair.
"I’m the boss. Do as I say." We’re all adults here. You can’t expect that your employees will take to your hypocrisy. If you are setting different standards for your employees than you have for yourself, you can’t expect that they will respect what you ask them to do.
"You’re lucky to have a job." If that’s how you really feel about any of your employees, then perhaps you’re the one who’s lucky to have a job. No one works well in an environment where they are made to feel like somehow they’re indebted to their employer. If it’s not working out with a particular employee then be a professional and deal with the issues at hand. Find a way to correct them or part ways with him immediately. The mentality that your employee should “kiss your ring” is immature and evidence that you lack leadership skills.
"If you don’t like it, I’ll find someone who does." As the manager, you call most of the shots, but that doesn’t give you a license to be a jerk. Anyone can call herself a manager or the boss, but a good one will use leadership skills to motivate employees and deliver results. Threatening employees with losing their jobs, as a way to get them to do what you want, is not sustainable. Sure, they may do what you demand at first, but eventually they will become demotivated and unwilling to do more than the bare minimum to get by. And that’s if they don’t quit first.
This was originally written for Entrepreneur Media Inc and appeared on entrepreneur.com and nbcnews.com
