Whether you are a corporate executive with a major public-relations problem on your hands, an entrepreneur who made a wrong decision that is now affecting your reputation or a high-profile industry leader who has just been terminated by your employer, you are probably struggling to manage your crisis.
And you will be managing your crisis the wrong way if you don't first address yourself.
It's human nature to want to get at the heart of the work at hand, like managing your new message or fixing broken processes. But it is vital to do a bit of soul-searching to figure out how you got there and what’s necessary to change the way you manage and lead going forward.
Consider guiding yourself through the following three steps to allow you to avoid these kinds of crises in the future and be well prepared if one sneaks up again: